Shipping and Returns

INTERNATIONAL SHIPPING

Delivery Rates & Services

JoesJeans.com currently ships to the following countries: Canada, United Kingdom, France, Mexico and Australia.

JoesJeans.Com Expedited International Shipping Costs Through UPS

 

• Canada 22.95 (USD)
• Australia 50.95 (USD)
• France 44.75 (USD)
• Germany 44.75 (USD)
• Mexico 40.45 (USD)
• UK 50.95 (USD)

Your order will be delivered by UPS who will attempt to deliver the goods to you three (3) times. They will also leave a notice card after each delivery attempt to advise you what you can do to arrange the receipt of your package. Your signature will be required upon delivery.

If you have any questions related to your delivery, please contact our Customer Care team.

Taxes And Duties

• All international orders may be subject to taxes and duties.
• Taxes and duties are still owed if the item is refused.
• We ship your package DDU, "duties and taxes unpaid", and we do not collect nor do we calculate the VAT, duties and/or taxes during checkout.
• Any fees that are due will be collected upon delivery of the order.
• All applicable customs, taxes, import duties and collection fees are the responsibility of the customer (even if you refuse any shipments upon delivery).
• Customs authorities require that we state the value of your order directly on your package.
• Customs agents have the right to release or deny release of your package, and in rare cases, they may also delay delivery.
• Taxes and fees are based on many factors, including location, material, item value, etc.
• The amount of taxes due is determined solely by the government.
• Some countries may require additional fees paid Collect on Delivery (COD).
• If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
• These fees are paid to the local carrier and are not collected by Joe's Jeans.
• Contact the customs office in the destination country for information about any applicable duties or taxes
• In the European Union, duties and taxes can be 30% or more of the total declared value of your order.

International Returns

• Your order will be delivered by UPS who will attempt to deliver the goods to you three (3) times. Please send items back to us at the address below using any trackable shipping method. Once we receive your package, we will promptly process your return. Please be sure that your package is insured and prepaid. Sorry, we cannot accept COD returns.
• If an order is placed on JoesJeans.com and then refused, you will be responsible for the original duties,taxes,shipping & handling costs, as well as any duties, taxes and/or customs charges that were incurred in shipping the package. These amounts will be subtracted from your merchandise refund.
• Please send all return/exchanges directly to
  JOESJEANS ONLINE STORE,
  19801 S. Santa Fe Ave.,
  Rancho Dominguez, CA 90221
• NOTE: Joe's Jeans has made every effort to minimize our international shipping charges. We only charge our cost for these services. We do not make any profit on our shipping services to international customers. Also, we are required by law to disclose the full value of the package contents and cannot alter this value. For further information on international customers, including our Privacy Policy, please visit our Terms and Conditions.