Once your order has been shipped, you will receive email confirmation of your shipping details and an UPS tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting My Account followed by TRACK/VIEW MY ORDERS.
Joe's Jeans is unable to deliver to Post Office boxes (PO Box in shipping address) at this time.
Free shipping services and expedited shipping fees at checkout includes Hawaii & Alaska using the USPS service. At this time, Joe's does not include a USPS Return Mailing Label for orders shipped to Alaska or Hawaii.
JoesJeans.com currently ships to the following countries: Canada, United Kingdom, France, Mexico and Australia.
Your order will be delivered by UPS who will attempt to deliver the goods to you three (3) times. They will also leave a notice card after each delivery attempt to advise you what you can do to arrange the receipt of your package. Your signature will be required upon delivery.
If you have any questions related to your delivery, please contact our Customer Care team.
Your order will be delivered by UPS who will attempt to deliver the goods to you three (3) times. Please send items back to us at the address below using any trackable shipping method. Once we receive your package, we will promptly process your return. Please be sure that your package is insured and prepaid. Sorry, we cannot accept COD returns.
If an order is placed on JoesJeans.com and then refused, you will be responsible for the original duties,taxes,shipping & handling costs, as well as any duties, taxes and/or customs charges that were incurred in shipping the package. These amounts will be subtracted from your merchandise refund.
In the event that you are unhappy with your purchase from either JoesJeans.com or our retail store, will gladly accept a return within 60 days of purchase.