Shopping at JoesJeans.com is easy:
No, you can shop at JOE'S as a GUEST without creating an account. However, registering your details will allow you to:
If you have forgotten your password, click the FORGOT PASSWORD link in the Log In Window for instructions on resetting your Password.
We unconditionally guarantee that every item we sell is 100% authentic. Please note that we are unable to comment on the authenticity of any items not purchased from JoesJeans.com.
All items are in stock unless the size or color is not displayed. Please be aware that even if an item is in your shopping cart, it can still be bought by another customer until you have completed your order.
We accept Visa, MasterCard, American Express and Discover as well as Paypal. Please note that we do not accept any other methods of payment apart from those listed above.
At JOE'S, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system provided by Authorize.net. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.
Again, please note that we are unable to deliver to Post Office boxes (PO Box in shipping address) at this time.
Free shipping services and expedited shipping fees at checkout includes Hawaii & Alaska using the USPS service. At this time, Joe's does not include a USPS Return Mailing Label for orders shipped to Alaska or Hawaii.
Companies selling items on the Internet are subject to the same sales tax collection requirements as other retailers. Sales tax rates for JoesJeans.com are obtained from a leading tax rate service provider.
JoesJeans.com reserves the right to apply sales tax where applicable. Specifically, items sold by JoesJeans.com and shipped to destinations in the states of California, Illinois, New York, Florida, Texas, Washington, Nevada, Virginia, Massachusetts, Pennsylvania are subject to tax. The tax rate applied is calculated on the total selling price of each individual item in your shopping bag and will be the combined state and local rate for the shipping address of your order.
No sales tax is charged when purchasing gift certificates though purchases paid with gift certificates will be subject to tax according to the shipping destination.
NOTE: Prices displayed on the website are exclusive of taxes. Additionally, JOE'S is not responsible for reporting or paying Use Tax to states.
Unfortunately, you may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.
We offer different shipping options to meet your needs – as listed below:
|UPS Ground||UPS 3-Day||UPS 2-Day||Overnight|
For UPS 3 day, UPS 2nd day and NEXT DAY delivery, please ensure you place your order before 3pm EST weekdays. All weekday (non-Holiday) orders placed before 3pm EST will ship that day* if your address is verified by 5pm EST. All orders from Mon-Fri (non-Holiday) placed after 3pm EST as well as all orders placed on Saturday and Sunday will be shipped the following business day once inventory is confirmed, address is verified and order is processed*.
Orders will be delivered via UPS between 9am-5pm on weekdays only. Orders will not be delivered on national holidays. Processed and verified *orders placed on JoesJeans.com can be expected to arrive within 7-10 business days* with UPS ground shipping method provided free of charge by JoesJeans.com.
Joe's does not deliver on Saturday, Sunday or Holidays.
*Please note that your order will only be shipped once payment and delivery details have been verified and approved. Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by verification. Shipping to other than the bill to address on any order may result in a delay. We cannot ship Paypal orders that have unconfirmed shipping addresses within the customers respective accounts. If an orders’ shipping address is not confirmed within a customers’ PayPal account within 96 hours of being placed at JoesJeans.com, those orders may be cancelled. Additionally, we reserve the right to ship at our discretion if an order's shipping address does not match the billing address.
Questions? Call Toll Free: 1.877.528.JOES (5637) | USA Hours of Operation: 6AM - 6PM PST, Monday - Sunday with the exception of New Year's Day and Christmas. Or email us at firstname.lastname@example.org.
For security reasons, we do not currently ship APO/FPO addresses.
For security reasons, we do not currently ship to P.O. boxes.
Delivery Rates & Services
JoesJeans.com currently ships to the following countries: Canada, United Kingdom, France, Mexico and Australia.
JoesJeans.com Expedited International Shipping Costs through UPS
Your order will be delivered by UPS who will attempt to deliver the goods to you three (3) times. They will also leave a notice card after each delivery attempt to advise you what you can do to arrange the receipt of your package. Your signature will be required upon delivery.
If you have any questions related to your delivery, please contact our Customer Care team.
Taxes and Duties
Your order will be delivered by UPS who will attempt to deliver the goods to you three (3) times. Please send items back to us at the address below using any trackable shipping method. Once we receive your package, we will promptly process your return. Please be sure that your package is insured and prepaid. Sorry, we cannot accept COD returns.
If an order is placed on JoesJeans.com and then refused, you will be responsible for the original duties,taxes,shipping & handling costs, as well as any duties, taxes and/or customs charges that were incurred in shipping the package. These amounts will be subtracted from your merchandise refund.
All items are insured against theft and accidental damage whilst in transit from JOE'S to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.
Due to the high value of the goods that we sell, we require proof of delivery for orders over $500. This means we are unable to authorize packages to be delivered without a signature when the order is over $500.
We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.
After you place your order, you will be sent an email confirming that it has been received. Your card will be debited at the time the order was placed. In the rare instance that any of the items you have ordered are not available, we will contact you by email and will only charge your credit card for the value of the items in stock.
Once your order has been shipped, you will receive email confirmation of your shipping details and an UPS tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting My Account followed by TRACK/VIEW MY ORDERS.
Holiday Returns Policy
We are sure that your loved ones will love their gifts, but just in case we have extended our 30-day return policy for the holidays to 60-days from the receipt of your order. This is applicable for all orders placed between November 15th, 2018 and December 25th, 2018.
Making a return or exchange purchased throughJoesJeans.com is easy using our FREE collection service. JoesJeans.com offers our customers within the continental United States the ultimate experience in shopping by giving you a pre-paid return label with every full price purchase! Whether you would like to exchange your item for another size or would like to receive a full refund you can be assured JoesJeans.com is here to make your experience the best possible.
To make a return or exchange purchased through JoesJeans.com please follow the below instructions if your return is within 30 days of the receipt of your order.
Please note that items must be returned new, unused and with all garment tags still attached. All sale and markdown items are final sale and are not eligible for a free pre-paid return label. We are also unable to accept merchandise which is not received in the above specified conditions. Furthermore, to ensure that your return is adequately protected in transit, we recommend you send your items back to us in the original packaging provided. If you have any questions, concerns, or comments regarding JOE'S products or the JoesJeans.com eShop, please call Toll Free: 1-877-528-JOES (5637) | USA 6AM - 6PM PST, Monday - Sunday except for New Year’s Day and Christmas or Email: email@example.com.
*Free collection does not apply to items returned from a different country to the original shipping destination.
All correctly returned products purchased through JoesJeans.com will either be refunded to the purchaser's credit card or JOE'S account, and will exclude any expedited shipping costs. All applicable sales taxes will be refunded. Outside the United States, customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly.