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Shipping & Returns

DOMESTIC SHIPPING COSTS & METHODS (Excludes Hawaii & Alaska)

 

UPS Ground For US Orders of $75+ UPS Ground UPS 2nd Day UPS Next Day
FREE $7.00 $20.00 $30.00
 

For UPS 2nd day and NEXT DAY delivery, please ensure you place your order before 3pm EST weekdays. All Ground weekday (non-Holiday) orders placed before 3pm EST will ship within 48 hours if your address is verified by 5pm EST. All orders from Mon-Fri (non-Holiday) placed after 3pm EST as well as all orders placed on Saturday and Sunday will be shipped the following business day once inventory is confirmed, address is verified and order is processed*.

Orders will be delivered via UPS between 9am-5pm on weekdays only. Orders will not be delivered on national holidays. Processed and verified *orders placed on JoesJeans.com can be expected to arrive within 7-10 business days* with UPS ground shipping method .

Joe's does not deliver on Saturday, Sunday or Holidays.

Please note that we are unable to deliver to Post Office boxes (PO Box in shipping address) or APO/FPO addresses at this time.

Free shipping services and expedited shipping fees at checkout includes Hawaii & Alaska using the USPS service. At this time, Joe's does not include a USPS Return Mailing Label for orders shipped to Alaska or Hawaii.

*Please note that your order will only be shipped once payment and delivery details have been verified and approved. Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by verification. Shipping to other than the bill to address on any order may result in a delay. We cannot ship Paypal orders that have unconfirmed shipping addresses within the customers respective accounts. If an orders’ shipping address is not confirmed within a customers’ PayPal account within 96 hours of being placed at JoesJeans.com, those orders may be cancelled. Additionally, we reserve the right to ship at our discretion if an order's shipping address does not match the billing address.

Questions? Call Toll Free: 1.877.528.JOES (5637) | USA Hours of Operation: 9AM - 6PM EST, Monday - Friday with the exception of New Year's Day and Christmas. Or email us at shop@joesjeans.com.

 

RETURNS AND EXCHANGES

 

In the event that you are unhappy with your purchase from either JoesJeans.com or our retail store, will gladly accept a return within 30 days of purchase.

  • Your product(s) must be returned new, unused with all garment tags still attached and within thirty days of the receipt of your order. We are unable to accept merchandise which is not received with these specified conditions.
  • Also, please remember to send all return/exchanges directly to JOESJEANS ONLINE STORE, 19801 S. Santa Fe Ave., Rancho Dominguez, CA 90221 if you decide to not use the return label.
  • If you wish to exchange your purchase from com for a completely new item or a different size, just follow the steps in the returns process.
  • To ensure that your return is adequately protected in transit, we recommend you send your items back to us in the original packaging provided.
  • Please click here to start the return process
  • START YOUR RETURN Please click here to start the return process
  • START YOUR RETURN WITH SHOPRUNNER We will inspect and process your return. Your refund will be applied to your original method of payment within 14 business days of receipt to JOESJEANS ONLINE STORE, 19801 S. Santa Fe Ave., Rancho Dominguez, CA 90221. Posting to your credit card account could take an additional 10 days depending on your credit card company.
  • You will receive email notification once your return has been received and processed.
  • Items purchased at any of JOE'S brick and mortar stores including JOE'S full price retail stores, JOE'S Outlet stores or at over 1,200 retail doors carrying JOE'S Jeans products in the U.S. and abroad cannot be returned to com. Please contact customerservice@joesjeans.com regarding problems with items not purchased at JoesJeans.com.
  • All promotional offers listed at com cannot be combined with any other offers or previous promotions and cannot be applied to previous purchases.

 

 

INTERNATIONAL SHIPPING

 

Delivery Rates & Services

JoesJeans.com currently ships to the following countries: Canada, United Kingdom, France, Mexico and Australia.

JoesJeans.Com Expedited International Shipping Costs Through UPS
  • Canada 22.95 (USD)
  • Australia 50.95 (USD)
  • France 44.75 (USD)
  • Germany 44.75 (USD)
  • Mexico 40.45 (USD)
  • UK 50.95 (USD)

Your order will be delivered by UPS who will attempt to deliver the goods to you three (3) times. They will also leave a notice card after each delivery attempt to advise you what you can do to arrange the receipt of your package. Your signature will be required upon delivery.

If you have any questions related to your delivery, please contact our Customer Care team.

Taxes And Duties

  • All international orders may be subject to taxes and duties.
  • Taxes and duties are still owed if the item is refused.
  • We ship your package DDU, "duties and taxes unpaid", and we do not collect nor do we calculate the VAT, duties and/or taxes during checkout.
  • Any fees that are due will be collected upon delivery of the order.
  • All applicable customs, taxes, import duties and collection fees are the responsibility of the customer (even if you refuse any shipments upon delivery).
  • Customs authorities require that we state the value of your order directly on your package.
  • Customs agents have the right to release or deny release of your package, and in rare cases, they may also delay delivery.
  • Taxes and fees are based on many factors, including location, material, item value, etc.
  • The amount of taxes due is determined solely by the government.
  • Some countries may require additional fees paid Collect on Delivery (COD).
  • If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
  • These fees are paid to the local carrier and are not collected by Joe's Jeans.
  • Contact the customs office in the destination country for information about any applicable duties or taxes
  • In the European Union, duties and taxes can be 30% or more of the total declared value of your order.

 

INTERNATIONAL RETURNS

 

Your order will be delivered by UPS who will attempt to deliver the goods to you three (3) times. Please send items back to us at the address below using any trackable shipping method. Once we receive your package, we will promptly process your return. Please be sure that your package is insured and prepaid. Sorry, we cannot accept COD returns.

If an order is placed on JoesJeans.com and then refused, you will be responsible for the original duties, taxes, shipping & handling costs, as well as any duties, taxes and/or customs charges that were incurred in shipping the package. These amounts will be subtracted from your merchandise refund.

NOTE: Joe's Jeans has made every effort to minimize our international shipping charges. We only charge our cost for these services. We do not make any profit on our shipping services to international customers. Also, we are required by law to disclose the full value of the package contents and cannot alter this value. For further information on international customers, including our Privacy Policy, please visit our Terms and Conditions

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