|Ground For Orders of $150+||Ground||2nd Day||Next Day|
For 2nd Day and Next Day delivery, please ensure you place your order before 2pm EST weekdays. All Ground weekday (non-Holiday) orders placed before 2pm EST will ship within 48 hours if your address is verified by 5pm EST. All orders from Mon-Fri (non-Holiday) placed after 2pm EST as well as all orders placed on Saturday and Sunday will be shipped the following business day once inventory is confirmed, address is verified and order is processed*.
Orders will be delivered via FedEx between 9am-5pm on weekdays only. Orders will not be delivered on national holidays. Processed and verified *orders placed on JoesJeans.com can be expected to arrive within 7-10 business days* with ground shipping method .
Joe's does not deliver on Saturday, Sunday or Holidays.
Please note that we are unable to deliver to Post Office boxes (PO Box in shipping address) or APO/FPO addresses at this time.
Free shipping services and expedited shipping fees at checkout includes Hawaii & Alaska using the USPS service. At this time, Joe's does not include a Return Mailing Label for orders shipped to Alaska or Hawaii.
*Please note that your order will only be shipped once payment and delivery details have been verified and approved. Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by verification. Shipping to other than the bill to address on any order may result in a delay. We cannot ship Paypal orders that have unconfirmed shipping addresses within the customers respective accounts. If an orders’ shipping address is not confirmed within a customers’ PayPal account within 96 hours of being placed at JoesJeans.com, those orders may be cancelled. Additionally, we reserve the right to ship at our discretion if an order's shipping address does not match the billing address.
Due to the volume of orders, we are unable to make any changes to your order after it has been placed. We are also unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.
Questions? Call Toll Free: 1.877.528.JOES (5637) | USA Hours of Operation: 9AM - 5PM EST, Monday - Friday with the exception of Christmas and New Year's Day. Or email us at email@example.com.
In the event that you are unhappy with your purchase from either JoesJeans.com or our retail store, will gladly accept a return within 30 days of purchase.
Your order will be delivered by FedEx who will attempt to deliver the goods to you three (3) times.
JoesJeans.com currently ships to the following countries: Canada, United Kingdom, France, Mexico and Australia.
Your order will be delivered by FedEx who will attempt to deliver the goods to you three (3) times. They will also leave a notice card after each delivery attempt to advise you what you can do to arrange the receipt of your package. Your signature will be required upon delivery.
If you have any questions related to your delivery, please contact our Customer Care team.
Taxes And Duties
If you would like to return your order, please send items back to us at the address below using any trackable shipping method.JOES JEANS ONLINE STORE,
Your refund will be applied to your original method of payment within 14 business days of receipt. Posting to your credit card account could take an additional 10 days depending on your credit card company.
Once we receive your package, we will promptly process your return. Please be sure that your package is insured and prepaid. Sorry, we cannot accept COD returns.
If an order is placed on JoesJeans.com and then refused, you will be responsible for the original duties, taxes, shipping & handling costs, as well as any duties, taxes and/or customs charges that were incurred in shipping the package. These amounts will be subtracted from your merchandise refund.