Copy of Privacy Policy

Introduction

Joe’s Jeans, Inc. ("Joe’s") is committed to respecting your privacy and recognizes your need to protect the personal information that you share with us on our websites. Our goal is to adhere to the principles set forth in this Privacy Policy, which makes commercially reasonable efforts to comply with applicable laws and regulatory standards relating to this site (“Site”). This policy was last updated on October 21, 2019, and will be updated on an ongoing basis, as necessary.

 Data Controller

A “controller” is the legal entity which, alone or jointly with others, determines the purposes and means of the processing of personal data. Joe’s is the data controller for all data described by this policy,  

 Data Processor

A “processor” is a legal entity or other body that processes data on behalf of the controller, as defined above. Joe’s uses various data processors with which we have data processing agreements.  In some cases, Joe’s will also process data on your behalf. Joe’s Jeans makes commercially reasonable efforts to make sure all data processors as defined here are privacy compliant.

Collection of Data

We collect certain personally identifiable information defined as “information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household”)  when you sign in to the Website; create an account for online shopping; register with JOES JEANS; participate in a contest, promotion or survey; or request other services that require information, registration or subscription. We also keep a record of your product interests and purchases online and automatically receive and record information on our server logs from your browser (including your IP address, JOES JEANS cookie information and the page you requested).

When you first log onto our Site, you may be offered an opportunity to sign up for exclusive offers, which will be delivered to you via the email address you provide.  You are required to provide us with your email address in order to receive these special offers, which we collect and store in order for you to receive these offers. You may also be asked to provide us with your gender, birth month, and birthday (excluding year) in the process of setting up an account or signing up for offers, but this additional information is not required.  We use this information to better help us understand people who visit our site and to tailor your marketing experience to you. Until you tell us to stop, providing us with this information and our continued communication via email represents an ongoing relationship with you and we will continue to send you offers and information on an ongoing basis

You do not need to register or provide any information to us if you are just browsing the site, but if you want to make a purchase, you must provide us with your first and last name, your email address, your shipping address, your billing address, your phone number, and credit card information.  Joe’s only keeps a record of your transactions; your credit card details are not held on our website.  If you have provided us your email address and have agreed to our cookies policy, we may reach out to you during the shopping process, or after you leave the site.  For instance, if you close your browser when you have an unfinished order (products in your shopping cart), we may email you to let you know you have not finished your checkout. We have a legitimate interest in making sure your shopping cart is there when you return. We will keep the items you’ve placed in your basket using a cookie that does not identify you for up to 30 days (provided you are using the same IP address) before the contents are deleted.   Please see the cookies section below for more information about this.

If you do register with us, you can do so in one of two  ways:  

  • Directly on the Joe’s Jean’s site, by providing us a user name and password;
  • Through Facebook connect.

If you choose to use any of the third-party sign-up/sign-in processes, you are giving us permission to see information contained in your public profile on those sites.  If you do not want us to have information from those sites, please sign up directly with Joe’s Jeans, and manage your cookie setting through the tools available to you on your browser.

When you interact with our Site, we also collect limited non-personally identifying information that the browser you used makes available automatically. This information includes the internet address of the computer or network you used to access our Site, the date, time, and page(s) you visited on our Site, the browser and operating system you used, and the referring page (the webpage that contained the link to our Site that you clicked on to get there).  We also use data files to help you navigate on the Site. Once you leave our Site, you have the right not to be followed. Please see our section on Cookies below to learn more about managing your experience.  

Use of Data

We have a legitimate interest in ensuring that our Site operates correctly and efficiently. Toward that goal, we use the aggregated nonpersonal data and information from all users of our Site to measure server performance, analyze user traffic patterns, and improve the content of our Site and portions of our Site. We sometimes track the keywords that are entered into our search engines or through our Sites to measure interest in specific topics and to improve the visitor experience on the Site. 

We have a legitimate interest in communicating with you about your account and will use your personal information to send you important non-commercial emails, such as administrative notices related to our Site, your orders, and customer service inquiries. For instance, you will receive notices regarding the status of purchases that you make on the Site. This and other noncommercial information is necessary to maintain our records. 

Please note that unless you delete your account completely, as outlined below, we will continue to send you noncommercial communications, even if you have opted out of receiving commercial messages from Joe’s.  

With your consent, as noted above, we will use your e-mail address and/or other personal information to provide you with information we think you will be interested in, including company news, updates, promotions, news from our branding partners, affiliate marketers, featured companies, feature information, related product or service information, and information about items you may have viewed and/or added to your cart on the site. Even after you have agreed to receive such messages, you can let us know at any time if you would prefer not to receive any or all of this marketing information by following the unsubscribe instructions in any email you receive from us, or by sending an e-mail to unsubscribe@joesjeans.com that contains the email address you wish us to unsubscribe from our lists. Please note that if you do not supply the email address in your request, we will be unable to unsubscribe you. Also, if you do not supply the same email address to us that you used to subscribe to, we will be unable to unsubscribe you.  

As noted above, even if you opt-out of receiving marketing messages, we will still send you important non-commercial messages so long as you maintain your account.  Please see below for how to permanently delete your account. 

In the event that Joe’s (or its parent corporation) goes through a business transition, such as a merger, acquisition, liquidation or sale of all or a portion of its assets, your data will, in most instances, be part of the assets transferred. Members may be notified of any such business transition via email and/or notice on the Joe’s website.

We have a legitimate interest in complying with our legal obligations. Accordingly, we may release personal information if we believe in good faith that:  the law or legal process requires it; we have received a valid administrative request from a law enforcement agency; or such release is necessary to protect our rights, property, or safety, or that of our respective affiliates, business partners, customers, or others.

In the event Joe’s conducts an online survey, promotion, contest, or sweepstakes (collectively, a “Promotion”), the information we collect will be used consistent with the terms and conditions outlined in the promotion guidelines or rules, which may include a reference to this Policy. All Promotions are voluntary and may include a request for information, such as your age, an image of you, or other information.  Should you choose, you can elect to provide permission for Joe’s to use the email address and/or telephone number you provide when entering a Promotion for sending you marketing messages. However, you are only required to provide such permission in order to participate in a Promotion if it is necessary for the running of the promotion. For instance, if we request your email address or your social media handle because it is used to notify you if you’ve won and/or to send your prize, and you do not want to provide it, you will not be able to participate in the Promotion. Information you provide us will be used to administer the Promotion. If you have not opted-in to receive further communications about upcoming promotions, your identifying data will be retained only for as long as it is necessary to administer the Promotion and legally comply with our obligations that extend from your participation, including prize awarding, reporting obligations, and other legitimate matters. 

If you would like to revoke your consent to receiving commercial messages you have previously opted-in to receive as the result of a Promotion, you can use the unsubscribe link in any marketing message.  If you have previously provided express written consent to receive commercial text promotion messages, you can reply, “STOP” to any marketing text message you receive. You may also send an e-mail to customerservice@shop.joesjeans.com that contains the email address or phone number you wish to revoke consent for marketing messages.  Please note that sending STOP via text message will only end automated commercial text messages. If you have a relationship with a Joe’s Jeans sales associate or personal shopper and you no longer want to receive messages, you must expressly request that person stop sending you messages.

If you have revoked your consent to receiving commercial messages, but you have not opted out of targeting cookies in your settings in your browser, revoking your consent will not stop you from seeing ads on third party websites based upon your browsing history the Joe’s Jeans site.

Please note that we request a phone number when you place an order with our Site.  If you choose to include your mobile number, such inclusion constitutes consent to allow Joe’s to send you non-marketing messages about your order or account, but we will not send you marketing communications unless you provide express written consent for us to do so.

Joe’s may also use third parties to process your data when it serves a legitimate business purpose (such as fulfillment services, technical support, delivery services, and financial institutions). For example, when you place an order using Shoprunner we may share your email address and shipping information with Shoprunner to facilitate the shipping of your order. Our contracts with these third party processors require them to comply with the terms and the intent of this privacy policy and make commercially reasonable efforts to safeguard your information.

INFORMATION USE

We may use your information according to the Privacy Notice and Terms of Use in effect at the time of use. The provisions contained herein supersede all previous notices or statements regarding our privacy practices with respect to the Website. We may use aggregated data (independent of any personal identifiers) for research and commercial purposes. This information includes what areas our users visit most frequently and what services they access most often. This information helps us develop a better site that is more useful and accessible to you. We may use your personally identifiable information:

  • To process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
  • To create and secure your account with us.
  • To process your requests, purchases, transactions, and payments and prevent transactional fraud.
  • To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
  • To send you newsletters, or to provide information on products or services to you. You can elect not to receive promotional emails from us either by "unsubscribing" to an email you receive or by contacting us as indicated below.

Links

Our website may contain links to other sites, including those of our business partners. Those sites may have their own privacy policies or no privacy policies at all. Joe’s is not responsible for the privacy practices employed by other sites and those other sites have not agreed to our privacy policy. Joe’s has no control over or responsibility for any unaffiliated third party sites or the content contained in them, and we provide these links solely for the convenience of our visitors. We do not sponsor, endorse, or otherwise recommend such sites or any products or services they may offer. In short, once you leave our Site, we are no longer responsible for the collection practices of the companies operating those sites.

Cookies

To help us serve you better, we collect information that identifies the computer or browser used to access the Joe’s Site, as well as the user account associated with that computer/browser if you are logged in. Cookies are pieces of information placed in the settings of your web browser by a website server to identify your computer when you return to a website. Whenever a site welcomes you and tailors data to your specifications, it is reading a cookie left in your browser and identifying information that you may have registered during previous visits, such as your viewing preferences. You can find more information about cookies and how they work at here http://www.aboutcookies.org. 

Certain cookies placed by our Site do not collect any personal information and are essential to the provision of a functional website and/or app.  Accordingly, we have a legitimate interest in placing these cookies (these are known as “Necessary Cookies” and include cookies that drive your navigation on our Sites, such as searching for the perfect pair of jeans in the cut, color, and style you want). As we note above, if you have been shopping at our site and there are items in your cart, those items will remain in your cart for 30 days and then disappear.  Note that you are not required to accept other types of cookies that collect personal information in order to use our Site (such as the advertising cookies described above in the Collection section). When you first use our Site, we will provide you with a choice as to whether you accept the placement of non-necessary Cookies. If you accept our cookies, we may collect information about you from your browsing history and use that to send you targeted advertising.  You may withdraw consent at any time by altering your information through the tools in your specific web browser, which will allow you to exempt the Joes Jeans website, which is www.joesjeans.com.  You may also help manage your cookies here: http://optout.aboutads.info. See below for information on how to opt-out of Google Analytics information we may collect, including remarketing to you.  

Please note that opting out of receiving remarketing cookies does not mean you may never see an advertisement on our Site.  It simply means those advertisements will not be tailored to you based upon your preferences on the site. Also please note that some features of our website may not function properly if all cookies (including Necessary Cookies) are blocked.

The cookies we or our service providers may use on our Website include:

Necessary Cookies: These cookies are necessary for the Website to function and cannot be switched off in our system. These cookies are usually only set in response to actions made by you which include a request for services, such as setting your privacy preferences or logging into your account.

Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of the Website. They help us to know which pages are the most and least popular and see how visitors move around the Website.

Marketing & Retargeting Cookies:  These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

If you prefer not to receive cookies through our Website, you can set your browser to either reject all cookies, to allow only "trusted" websites to set them, or to accept only those cookies from those sites you are currently on. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our Site and use it.

By using this website, you agree that we can place cookies on your computer or device as explained above. However, you can control and manage cookies in various ways. Please note that removing or blocking cookies may limit system performance and may impact your user experience and parts of the Website may no longer be fully accessible.

If you refuse cookies, this may limit system performance and may even cause certain features of the Site to malfunction or not to work at all. You can learn more about cookies at www.allaboutcookies.org/manage-cookies.

We do not use technology that recognizes a "do-not-track" signal from your web browser.

Selling Information

We do not sell your personal information that is collected under this Privacy Notice. To the extent we sell any personal information that falls outside the scope of this Privacy Notice, we will disclose our selling practices in the applicable privacy notices linked below.

Google Analytics

This Site may use Google Analytics Demographics and Interest Reporting. The Site may also make use of other Google Analytics for Display Advertising features, including Remarketing, Google Display Network Impression Reporting and/or the DoubleClick Campaign Manager integration. We are required by Google to disclose the following information to you in our Privacy Statement in connection with our use of any Google Analytics for Display Advertising features on the Joe’s Site.

 

You may opt-out of Google Analytics for Display Advertising or customize Google Display Network ads by using the Google Ads Settings page. You may also prevent your data from being collected and used by Google Analytics by opting out through the use of the Google Analytics Opt-out Browser Add-on. If the Joe’s Site makes use of the Google Analytics for Display Advertising Remarketing feature, Joe’s will use such Remarketing feature to advertise online and third-party vendors, including Google, may show Joe’s ads on sites across the Internet.

Joe’s and third-party vendors, including Google, may use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) together to (a) inform, optimize and serve ads based on a user’s past visits to the Joe’s Site, and/or (b) report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to the Joe’s Site.

As with all information we collect, the data from Google Analytics Demographics and Interest Reporting may be utilized by Joe’s to help recognize and understand user preferences, to make improvements to the Joe’s Site, to choose content and advertising to display to you, and for other business purposes that will allow Joe’s to better serve you.

Do-Not-Track Signal

Because the do-not-track signal does not often reflect the preference of our consumers, our website does not respond to it. You may, however, elect not to receive marketing messages and/or have certain cookies placed on your browser, as discussed above, in the Cookies section of this Policy.

Children’s Access

Consistent with the Children's Online Privacy Protection Act of 1998 and its revisions in 2013, our website is a general audience website, intended for adult use only. Joe’s does not market to and does not knowingly collect any personally identifiable information from children. If you are based in the EEA you may only use our Site if you are over the age at which you can provide consent to data processing under the laws of your country (the “Age of Consent”).  

Site Security

We take reasonable and appropriate security measures to protect unauthorized access, alteration or destruction of data located on and collected by our Site. Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures. We exercise reasonable care to protect your non-public personal information. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your non-public personal information, we cannot guarantee the security of any information you transmit to us or receive from us while it is in transit. Once we receive your personal information, we maintain physical, electronic and procedural safeguards to protect it. If a data breach occurs, we will notify you and the proper EEA authority (if required) within 72 hours (if reasonably feasible). If we are unable to notify the proper EEA authority within 72 hours, our notice will be accompanied by reasons for the delay.

Payments and International Shipments

You may pay by providing payment information directly on the Joe’s site (which is powered by third-party vendors with whom we have an agreement), through the information saved in your Amazon.com account, or through PayPal.  When you provide your credit card information to the site, it goes directly to our vendors for processing. We only maintain a record of the transaction, not your credit card details, just like when you use the saved payment information from your Amazon or PayPal accounts. We also use Shopify to manage international shipments via UPS Worldwide Expedited. 

 

For questions regarding shipping outside of the United States, please contact Joe’s at 1.877.528.JOES (5637) | or email us at customerservice@shop.joesjeans.com.

Dispute Resolution

If you have an inquiry or complaint regarding whether Joe’s has violated its obligations under this Privacy Policy as to you (your “Complaint”), Step 1 is to contact us at:

customerservice@shop.joesjeans.com.

We will acknowledge your Complaint within 24 hours, and respond to your complaint within 45 days. We may ask that you provide additional information and/or request a one-on-one discussion or conference. 

Step 2: If you still have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.  

Right of Access

In Joe’s network, you are entitled to access your personal information and to have it amended, updated or deleted, where such information is incorrect, incomplete or outdated. 

You may exercise your right to access your information and obtain:

  1. a description of the categories of personal information and sources of such personal information we have collected within the past year; 
  2. a description of the business purpose we have collected such personal information for;
  3. a description of the specific pieces of personal information we have collected within the past year; and
  4. information on each third-party company to whom we have disclosed, within the past year, personal information pertaining to you for our direct marketing purposes

In order to obtain such information, please contact us through the following methods:

 

Call us toll-free at: 877.528.5673 

Email us at: customerservice@shop.joesjeans.com.

 

Please be sure to provide us with your name and the email address about which you are requesting information. In order to verify your identity, Joe’s may require email verification from the email address Joe’s has in its records for you. You may be required to provide more information in order for Joe’s to assist you. Joe’s will answer your request within 45 days from its receipt provided that this request is complete and accurate. 

If you would like to update your information, you can contact us by sending a request in writing to:

customerservice@shop.joesjeans.com

When making a request to update your information, please make sure to provide the name and email address associated with the account. The email address you provide must match the email address Joe’s has on its records for you. Joe’s will answer your request within a reasonable business period from its receipt provided that this request is complete and accurate. You may be required to provide additional information in order for Joe’s to process your request. 

You may, on legitimate grounds, object to the processing of your personal information. Such objection may, however, prohibit Joe’s from providing the requested service.  

Deleting Your Account  

You can delete your account any time by contacting Joe’s at customerservice@shop.joesjeans.com or 877.528.5673 in the United States or 972.421.9851 for International customers, seven days per week, 6:00 A.M. – 6:00 P.M. Pacific time  (both standard and daylight), Monday through Sunday, except when closed in observance of New Year’s Day and Christmas Day. 

To properly delete your account, you must provide the name under which the account was opened as well as the email address you used to create the account (names are similar, so we must have your email address to permanently delete your account). In order to verify your identity, Joe’s may require email verification from the email address Joe’s has in its records for you. 

If you are part of any loyalty program or have a credit balance on your account, and you request your account be deleted, you will lose all access to your balance and any loyalty benefits permanently, and they cannot be restored.

We retain your information for as long as it necessary for legitimate business purposes.  We consider your consent to continue to send emails to you and ongoing relationship with you that allows your account to remain active. We consider any loyalty credits or credit balances to represent an ongoing relationship with you that allows your account to remain active.   

If you withdraw your consent to receiving emails from us, and you do not have a credit balance or belong to an active loyalty program for which you have benefits, and we detect that your account has been dormant for a period of 12 months, and you are not otherwise continuing to receive marketing and commercial updates from us about Joe’s Jeans product and merchandise, we will send you an e-mail reminder to confirm you would still like to receive communications pertaining to your account. If we do not hear from you by the requested response time outlined in the e-mail, we will close your account and delete your information on or before the end of the calendar year and delete your account permanently, retaining only that which we are required by law to keep. We will not delete your account in the event you are still receiving a newsletter or other communication you have requested, have a credit balance, or otherwise belong to a loyalty program and retain benefits, since doing so means we continue to retain a relationship with you.

CONTACT US

If you have any questions regarding this privacy statement, please contact us at:

customerservice@shop.joesjeans.com.

Policy Changes

We reserve the right, at our sole discretion, to change, modify, add, or remove any portion of this Privacy Policy, in whole or in part, at any time. Modification of changes in the Agreement will be disseminated via our Site, including posting on our website at https://www.joesjeans.com/privacy. By using this website you agree to be bound by any such revisions and should therefore periodically visit the page to determine the then current terms of use and privacy policy to which you are bound.

YOUR CALIFORNIA PRIVACY RIGHTS

If you are a resident of California, California Civil Code Section 1798.83 permits you to request once a calendar year information regarding the disclosure of your personal information by JOES JEANS to a third party for the third party’s direct marketing purposes. Please note that not all information sharing is covered by the “Shine the Light” requirements and only information on covered sharing will be included in our response. This right granted to California residents applies only to their activities within the State of California. To make such a request, please fill out this form or call us at 1.877.528.JOES (5637).